Q. How do ribbons help me promote my business?
Ribbon, the finishing touch on any package, is the first thing people notice when unwrapping a gift. By putting your business name or a personal message on a ribbon, you are sure to get attention - which is exactly what will help promote your business.
Q. Do you ever discontinue a product or change your product pricing?
We reserve the right to change prices or discontinue a product at any time.
Q. Will you let me know when ribbon goes on sale again?
sign up to receive special offer emails from PrintMyRibbon and Print Your Marketing.
Q. Do you run specials?
Yes! We run frequent specials on our printed ribbon! Check our website often and look for sale information on the home page. You can also
subscribe to our mailing list. By doing this, you'll receive emails with the most up-to-date ribbon specials!
Q. Can someone personally visit me to discuss printed ribbon?
We do not have an outside sales force, but our Customer Care Representatives would be happy to communicate with you over the phone or via email. You can call us at 1-888-807-6020 or email us at email@example.com.
Q. Why won't the website take my credit card information?
There could be a couple of reasons this is happening:
1.) The billing address on the account you set up on our website must be the exact same as the billing address on your credit card. Otherwise, the system will not take your credit card. 2.) The number may not be entered correctly. Be sure when you enter the credit card number that you do not have any spaces or dashes in the number. If your information is correct and the card is still not accepted, please call a Customer Care Representative at 1-888-807-6020 and they can take your order over the phone. Order & Shipping Information
Q. What is the status of my order?
log in to your account or contact Customer Care to check on the status of your order. You can call 1-888-807-6020 or email us at firstname.lastname@example.org for an update.
Q. What is your cancellation policy?
Custom printed ribbon orders that are canceled after order placement will incur a $30.00 fee plus any additional art charges that have been accrued at the time of the cancellation. Keep in mind, an order cannot be canceled if it is has already been sent to press.
Q. What is your return policy?
Custom printed ribbon orders that are canceled before they have been manufactured will incur a $30 fee, plus any additional art charges that have been incurred at the time of the cancellation. No returns will be accepted without written or verbal approval from Print Your Marketing Corporation. Custom printed products that have been produced prior to cancellation cannot be returned. Call Customer Care at 1-888-807-6020 for any questions you may hav
Q. What is meant by a "business day"?
When we refer to "business days" in regards to your order, proofing or shipping, we are referring to: Monday, Tuesday, Wednesday, Thursday, and Friday.
Q. Can I ship my order outside of the United States?
If you need to ship your order outside of the United States, please contact a Sales Representative at 888-807-6020 before placing your order on the website.
Q. Can I have a sample of your ribbon?
Absolutely! Please fill out a
sample request form to receive free samples.
Q. What is the difference between the ribbon styles?
Ribbon styles vary in material, shine, and texture. To compare ribbon styles, shop
By Style and filter your selection by texture, shine, or wrinkle resistance. If you have additional questions about which ribbon is right for you, please contact our Customer Care team at 1-888-807-6020.
Q. Which ribbon works best to wrap gift boxes?
All ribbon styles will work well for gift wrapping, so the best style choice depends on what type of "look" and what kind of bow you are interested in using on your gift box. Shop
By Occasion to see our ribbon recommendations for specific occasions. For information on bow-making, please refer to the "Which ribbon makes the best bow?" FAQ. If you have any additional questions, please contact us at 1-888-807-6020.
Q. Which ribbon makes the best bow?
Satin acetate ribbon is stiffer than the other ribbons, so if you want a larger multi-looped bow, satin acetate is great. Double face satin ribbon is great for single loop bows and grosgrain ribbon is terrific when you want a knotted bow. Wired edge ribbon has wired edges so your bow will hold shape when tied. For more specific ribbon information, contact our Customer Care team at 1-888-807-6020.
Q. Is the ribbon waterproof?
No, this ribbon is not designed for contact with moisture.
Q. Will the ribbon fade?
Our ribbon is not intended for extended use in outdoor elements and may fade over time. Also, some of the inks printed on our ribbons will fade or rub off if handled repeatedly.
Q. How much ribbon is on a roll?
Each roll of ribbon contains 25, 50, or 100 yards.
Q. How much space is between each imprint on a roll of printed ribbon?
Most of our printed ribbon has a 1" repeat. Please call one of our Customer Care Representatives at 1-888-807-6020 if you have specific repeat requirements.
Q. Do you offer any other types of ribbon that are not on your site?
We can provide different colors, styles, widths, etc. Please call a Customer Care Representative at 1-888-807-6020 or send us an email at email@example.com and let us know what you are looking for.
Q. Can I reuse and retie my ribbon for multiple occasions?
Custom printed ribbon is designed for one-time use only. Retying the ribbon over and over will result in the custom imprint potentially cracking and breaking down.
Art & Art Guidelines
Q. Can I print Trademarked or Copyrighted Materials?
Customer represents that all materials to be printed including, but not limited to, trademarks and copyrighted works, are owned by Customer or Customer has obtained a license from the owner of such materials. Upon request, Customer will provide evidence of such ownership or license. Customer agrees to indemnify PYM Group, Inc. and its related companies for any damages, losses, or expenses as a result of the printing of such materials.
Q. What file formats can I upload in the design tool?
You can upload .jpg (High-Maximum quality), .gif, and .png files in the design tool.
Q. Do you accept any other file formats?
Yes! We can accept the following file formats if you call in or email your order: .ai, .eps, .pdf, .tiff, .psd (300dpi @ 100%), PhotoShop files (saved with layers), InDesign (package file), QuarkXPress files (collect for output). Please call us at 1-888-807-6020 or email us at firstname.lastname@example.org and we'll help you submit your artwork for printing.
Q. What file formats are not accepted?
We cannot accept the following file formats: Microsoft Word files, Microsoft PowerPoint files, Microsoft Publisher files, Adobe PageMaker files (must be converted to InDesign).
Q. Can I use copyrighted material in my designs?
The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents, or copyrights on any requested design or copy.
Q. I designed my ribbon and saved it, but now I want to change something. How do I do this?
To edit a saved design, log into your account and visit your
saved designs area. From here, you can continue editing a design or email your design to a friend.
Q. Can I order different widths but use the same artwork/printing plate?
Yes, please call a Customer Care Representative at 1-888-807-6020 and they will be happy to assist you.
Q. Which imprint prints better: a metallic color or a non-metallic color?
Both types of imprint colors will work nicely on our printed ribbon. Sometimes the thickness of the lettering or the fine details of the logo will determine whether metallic imprints work the best. If you are concerned, please call a Customer Care Representative at 1-888-807-6020 or email us at email@example.com and request samples or get advice on which colors work best on the ribbon you want to purchase.