Order & Shipping Information

Welcome to PrintMyRibbon's Order & Shipping Information FAQ section! If you have a question about the status of your order or about our shipping, return, and cancellation policies, please read the questions and answers below. Contact us if you'd like additional assistance!

1. What is the status of my order?
Please log in to your account or contact Customer Care to check on the status of your order. You can call 1-888-807-6020 or email us at info@printmyribbon.com for an update.

2. What is your cancellation policy?
Custom printed ribbon orders that are canceled after order placement will incur a $30.00 fee plus any additional art charges that have been accrued at the time of the cancellation. Keep in mind, an order cannot be canceled if it is has already been sent to press.

3. What is your return policy?
Custom printed ribbon orders that are canceled before they have been manufactured will incur a $30 fee, plus any additional art charges that have been incurred at the time of the cancellation. No returns will be accepted without written or verbal approval from Print Your Marketing Corporation. Custom printed products that have been produced prior to cancellation cannot be returned. Call Customer Care at 1-888-807-6020 for any questions you may have.

4. What is meant by a "business day"?
When we refer to "business days" in regards to your order, proofing or shipping, we are referring to: Monday, Tuesday, Wednesday, Thursday, and Friday.

5. Why won't the website take my credit card information?
There could be a couple of reasons this is happening:

• The billing address on the account you set up on our website must be the exact same as the billing address on your credit card. Otherwise, the system will not take your credit card.
• The number may not be entered correctly. Be sure when you enter the credit card number that you do not have any spaces or dashes in the number.

*If your information is correct and the card is still not accepted, please call a Customer Care Representative at 1-888-807-6020 and they can take your order over the phone.*

6. Can I ship my order outside of the United States?
If you need to ship your order outside of the United States, please contact a Sales Representative at 888-807-6020 before placing your order on the website.