Order Information

Welcome to PrintMyRibbon's Order Information FAQ section! If you have a question about the status of your order or about our return and cancellation policies, please read the questions and answers below. Contact us if you'd like additional assistance!
  1. 1What is the status of my order?
  2. 2What is your cancellation policy?
  3. 3What is your return policy?
  4. 4Can I put a RUSH on my order? I need it in a hurry!
  5. 5Why won't the website take my credit card information?
  1. top 1

    What is the status of my order?

    Please log into your account or contact Customer Care to check on the status of your order. You can call 1-888-807-6020 or email us at info@printmyribbon.com for an update.
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    What is your cancellation policy?

    Custom printed ribbon orders that are canceled after order placement will incur a $30.00 fee plus any additional art charges that have been accrued at the time of the cancellation. Keep in mind, an order cannot be canceled if it is has already been sent to press.
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    What is your return policy?

    Custom printed ribbon orders that are canceled before they have been manufactured will incur a $30 fee, plus any additional art charges that have been incurred at the time of the cancellation. No returns will be accepted without written or verbal approval from Century Marketing Corporation. Custom printed products that have been produced prior to cancellation cannot be returned. Call Customer Care at 1-888-807-6020 for any questions you may have.
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    Can I put a RUSH on my order? I need it in a hurry!

    Yes! We have RUSH production available for all of our custom printed ribbon orders. If you would like to rush an order please contact Customer Care at 1-888-807-6020 and they will be happy to assist you.
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    Why won't the website take my credit card information?

    There could be a couple of reasons this is happening:

    1.) The billing address on the account you set up on our website must be the exact same as the billing address on your credit card. Otherwise, the system will not take your credit card.

    2.) The number may not be entered correctly. Be sure when you enter the credit card number that you do not have any spaces or dashes in the number.

    If your information is correct and the card is still not accepted, please call a Customer Care Representative at 1-888-807-6020 and they can take your order over the phone.